FAQ

Some questions you may have.


Get Answers to Your Queries

You may want to know Digital Print India better. Here are some common questions we come across.

General Queries

What types of applications can be created using our print and cut machines?

Our advanced print and cut machines let you create a wide range of customized, high-demand products for personal use or business. From custom T-shirts, mugs, and mobile covers to stickers, labels, wall art, and canvas prints—each item is printed with vibrant, durable graphics. You can also produce shop signage, vehicle wraps, decals, keychains, and acrylic products. Ideal for fashion brands, gifting, branding, or starting a home-based printing business, our machines help turn your creativity into a profitable venture. Whether you're printing awards, posters, or promotional merchandise, the possibilities are endless.

Who can use our print and cut machines?

Our machines are designed for a wide range of users — from entrepreneurs starting new ventures and established businesses expanding their offerings, to hobbyists and home-based creators. With user-friendly technology and professional-grade output, Our machines makes customization easy, accessible, and scalable for everyone.

How can I find the right machine?

Our website features a "Find My Machine" quiz that helps you discover the perfect machine based on your requirements. You can choose from a wide range of applications - T-shirts, mugs, mobile covers,stickers, labels, wall art, canvas prints, shop signage, vehicle wraps, decals, keychains, acrylic awards, and much more — to find the ideal machine for your needs. Try it out here : https://digitalprintindia.com/pages/find-my-machine

Can I use these machines for business or personal projects?

Yes, Our digital printing machines are ideal for both commercial and personal use. Whether you're launching a custom printing business, starting a print-on-demand service, or working on DIY personalized products, our printers deliver high-resolution output, vibrant color reproduction, and long-lasting print quality. Perfect for home-based printing setups, startup creators, and small business entrepreneurs, these machines offer seamless operation for a wide range of applications—like UV printing, heat transfer printing, vinyl cutting, and more. Bring your ideas to life with professional-grade results and start building your brand from anywhere.

Are our print and cut machines user-friendly for beginners?

Yes, our digital printing machines are designed with beginners in mind. Whether you're starting a home-based printing business or stepping into the world of custom product printing, our printers feature intuitive interfaces, easy setup, and plug-and-play functionality. Ideal for first-time users, small business owners, and creative entrepreneurs, these machines support hassle-free operation for applications like UV printing, DTF (Direct-to-Film) printing, heat transfer, and vinyl cutting. With built-in design software compatibility and step-by-step tutorials, you can start printing high-quality, vibrant, and durable prints in no time—no advanced technical skills required.

What support do I get after purchasing a machine?

When you purchase a digital printing machine from digitalprintindia.com, you're not just buying a product—you’re gaining a long-term business partner. We provide comprehensive post-purchase support including machine setup guidance, training resources, troubleshooting help, and software updates. Our customer success team is available via phone, email, and WhatsApp to assist you.

Shipment Queries

How long does it take to ship the products?

Shipping time depends on the type of product you've ordered. For digital printing machines, business starter bundles, and bulk equipment orders, delivery typically takes between 45–60 days. This includes order processing, quality testing, packaging etc. For accessories, consumables, blank materials, and replacement parts, we aim to dispatch within 3–5 business days, ensuring faster delivery across India. Tracking information is provided once the product ships, and our support team is available at +91-8448383520 OR ashok.jindal@colorjetgroup.com to assist with any shipping-related queries. We prioritize safe, timely, and well-packaged delivery for every order.

Do you ship internationally?

Yes, we currently offer international shipping to selected neighboring countries, including Sri Lanka, Bangladesh, Nepal, and Bhutan. We work with our trusted logistics partners to ensure secure packaging, smooth customs clearance, and proper documentation for each shipment. The typical delivery timeline for international orders is around 8 to 12 weeks, depending on location and clearance procedures.

Payment Queries

How do I return an item?

To return an item, please follow the instructions in the Exchange, Return, Refund, and Cancellation Policy.

Can I cancel an order?

To cancel an order, please follow the instructions in the Exchange, Return, Refund, and Cancellation Policy.

Can I exchange an item?

To exchange an item, please follow the instructions in the Exchange, Return, Refund, and Cancellation Policy.