Exchange, Return, Refund, and Cancellation Policy

CANCELLATION POLICY

  1. Once an order is placed, order can be cancelled on our website via the “Cancel” order option in my order section.
  2. Order can only be cancelled till the order is shipped by us.
  3. If you need any assistance while placing an order cancellation, please contact us at inks@apsom.com or call at +918448383520(preferred).

EXCHANGE POLICY

  1. We only exchange goods if they are different(from what is ordered), physically damaged, or lost during transit (also valid for partial items received).
  2. If you believe your delivery falls under any of the outlined cases (damaged,lost or incorrect product), please reach out to us promptly at inks@apsom.com. Ensure you include clear images of the different product(s) received. For damaged items, provide detailed photos highlighting the affected areas. This will help us process your request swiftly and efficiently OR Call us on +918448383520 with details of the product and the defect. In this case also(call us), Share above mentioned images on email inks@apsom.com.
  3. Upon receipt of the returned product, we will examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
  4. For cases of lost-in-transit deliveries, we will investigate the issue with the delivery partner and arrange for replacements if the case is deemed eligible. Customers do not need to interfere in the lost-in-transit cases except raising a request with us. To report such an issue, please email us at inks@apsom.com, including your order number in the subject line. In the email body, specify the order number and list of the original items and missing items in the order. This will allow us to resolve your concerns promptly.
  5. Exchange/Damaged/Order not received request must be raised within 5 days post order delivery. No action will be taken if the request is raised post the mentioned timeline of 5 days.

NOTE: We will arrange the pickup of the product from the delivery address whenever it is required.

RETURN POLICY

At surfsignage.com, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a refund based on the scenarios listed below:

  1. Damaged Upon Arrival
    • If the machine or packing shows visible damage post delivery, the customer can request a return on our website.
    • Also, customers must document the damage with photos or videos as evidence and share via email on inks@apsom.com.
    • Return request will be approved based on the internal analysis post we have received with a return request with documented photos of the damaged machine.
    • If the return is approved, we will send a replacement product.
  1. Incorrect/Partial Order Delivered
    • Only replacement is possible if incorrect/partial order is delivered.
  1. Defective Product
    • Machines with manufacturing defects that prevent normal operation may be eligible for returns.
    • Troubleshooting with customer support will be required before authorizing the return.
    • If troubleshooting does not work out for any reason, we will replace the machine as per technician recommendation.
  1. Change of Mind (Unopened)
    • Not eligible for return.
  1. Repeated Warranty Repairs Unsuccessful
    • If the machine is repaired multiple times under warranty and continues to malfunction, it can be returned for a replacement as per engineer recommendation.
    • Two free preventive maintenance are included with machine purchase.

NOTE: 1. Return requests can be raised till the machine is installed at your premises. Installation request will be raised by customer only via mail at inks@aspom.com and must be raised within 5 days of order delivery.

2. We will arrange the pickup of the product from the delivery address whenever it is required. 

REFUND TIMELINES

  1. Refund timeline may vary depending on the original payment mode.
  2. If the mode of refund is by Credit/Debit Card, please allow 17-18 business days for the credit to appear in your account. During peak seasons please allow up to 20-21 business days for your refund to process.
  3. If the mode of refund is by Netbanking, please allow 20-22 business days for the credit to appear in your account. This is also dependent on the bank, refund may be processed earlier. During peak seasons please allow up to 24-25 business days for your refund to process.
  4. If the mode of refund is by Paytm wallet, please allow 14-15 business days for the credit to appear in your wallet.
  5. If the mode of refund is by UPI, please allow 14-15 business days for the credit to appear in your original payment mode.
  6. If order is cancelled before it is shipped, below timelines will be applicable:

Payment Mode

Timeline (in days)

Credit/Debit Card

2-3

Netbanking

5-7

Paytm Wallet

Instant

UPI

Instant

 

  1. Above mentioned timelines are maximum timelines for credit to reflect in your original payment mode.

This policy is effective from January 1, 2025.